Afribizhub Marketplace — Refund and Returns Policy

Last updated: [ 26/08/2026 ]

This policy explains how refunds and returns work on the Afribizhub Marketplace. It covers two separate things: purchases customers make from vendors, and the vendor membership fee.

1. Product and Service Purchases

Products and services on Afribizhub Marketplace are sold directly by individual vendors, not by Afribizhub itself. This means:

• Each vendor is responsible for the quality, accuracy, and delivery of their own products and services.
• Returns, exchanges, and refunds for a product or service purchase should be requested directly from the vendor who sold it, using the contact details on their store page.
• Afribizhub encourages vendors to offer fair and reasonable return terms, and vendors may state their own specific return or refund conditions on their store page or individual listings.
• If you are unable to resolve an issue directly with a vendor, you can contact Afribizhub at hello@agbeketalks.com and we will do our best to help mediate.

2. Made-to-Order and Custom Items

Many products on the marketplace, including Afrocentric fashion and made-to-order pieces, are custom-made. Custom or made-to-order items are often non-refundable once production has started, unless the item is faulty or significantly not as described. Check the specific vendor’s listing for their processing time and return terms before ordering.

3. Digital Products and Services

Digital products (such as ebooks or digital courses) and completed services (such as photography sessions or completed bookings) are generally non-refundable once delivered, except where faulty or not as described.

4. Vendor Business Membership

The £10/month Afribizhub Business Membership is a separate payment from any product or service purchase, and is processed through Nestuge.

• Membership payments are billed monthly in advance and are non-refundable for the current billing period once charged.
• You may cancel your membership at any time in accordance with Nestuge’s applicable subscription terms, which will stop future billing.
• If your membership lapses or is cancelled, your business profile and listings are preserved and hidden from public view, and can be reactivated without needing to rebuild your profile.

5. Reviews and Ratings

Customers are encouraged to leave a review or rating after a purchase or completed service. Honest reviews help vendors build trust, help other customers make informed decisions, and help Afribizhub maintain a marketplace people can rely on. Reviews should be honest, fair, and based on genuine experience with the vendor.

6. Disputes

If a customer and vendor cannot resolve a dispute directly, Afribizhub may step in to help mediate, but Afribizhub is not responsible for issuing refunds on behalf of a vendor for product or service purchases, since these are transactions between the customer and the vendor.

7. Contact

Questions about this policy can be sent to hello@agbeketalks.com.